Terms & Conditions
These terms govern your access to and use of the SVARA service.
Last updated: [placeholder — date]
1. Agreement
By creating an account or using SVARA you agree to these terms on behalf of your organisation. [placeholder — replace with lawyer-reviewed copy].
2. The service
SVARA connects to your messaging channels, drafts suggested replies using AI, and delivers them into third-party tools for human approval. Replies are sent only after an authorised user approves them, except for repeat-question types you have explicitly configured for automatic replies.
3. Your responsibilities
You are responsible for the accuracy of approved replies, for holding valid rights to connect each channel, and for complying with the terms of the platforms you connect (Meta, WhatsApp, email providers and others).
4. Plans, fees and taxes
Fees are as published on the pricing page, in USD and exclusive of VAT and other applicable taxes. Annual plans are 12-month commitments billed monthly at a discount. Monthly plans may be cancelled at any time with effect from the end of the current billing period.
5. Fair use and limits
Each plan includes a monthly conversation allowance. There are no overage charges; when the allowance is reached, new conversations are paused until upgrade or renewal.
6. Availability and support
We aim for high availability but do not guarantee uninterrupted service except where an SLA is agreed in an Enterprise order form. [placeholder — insert SLA terms].
7. Intellectual property
We retain all rights in the SVARA platform. You retain all rights in your content, including messages processed through the service.
8. Liability
[placeholder — insert limitation of liability, indemnity and warranty disclaimers reviewed by counsel].
9. Termination
Either party may terminate for material breach not remedied within 30 days. On termination, access ends and stored data is deleted within the period stated in the Privacy Policy.
10. Governing law
[placeholder — insert jurisdiction and dispute resolution].